Refund policy
Return & Refund Policy
Last updated: September 18, 2026
At Slip in Style, we want you to feel confident about your order. This policy applies to eligible orders shipped to the United States, Canada, the United Kingdom, and European Union countries, subject to any mandatory consumer rights that apply in your location.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
For a standard return, the item must generally be:
- Unworn and unused
- In the same condition in which you received it
- In its original packaging
- Accompanied by your receipt or other proof of purchase
To start a return, contact us at info@slipinstyle.com and include your order number.
Please do not send an item back before receiving return instructions from us.
If your return is accepted, we will provide the appropriate return address and instructions.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us at info@slipinstyle.com within 30 days of delivery.
Please include your:
- Order number
- Description of the issue
- Clear photos or video of the item
- Photos of the packaging and shipping label when relevant
Once we review and validate the claim, we may provide a replacement or refund, depending on the circumstances and product availability.
Nothing in this section limits any mandatory rights you may have under applicable consumer law.
Missing Items
If an item is missing from your order, contact us at info@slipinstyle.com with your order number and available tracking information.
We may request additional information before approving the claim.
If the claim is validated, we may issue a replacement or refund.
Lost or Materially Delayed Orders
Delivery estimates are provided in good faith, but carrier delays may occasionally occur.
If your order is materially delayed beyond the estimated delivery window, contact us with your order number and tracking information.
We will review the shipment status before determining the appropriate resolution.
An order that is still actively moving through the carrier network does not automatically qualify for a refund solely because of a delay.
If an order is confirmed as lost or otherwise qualifies for a refund under applicable law or our policy, we may issue a replacement or refund.
Evidence Required
To evaluate a return, replacement, or refund request, we may ask for reasonable supporting evidence, including:
- Photos or video of the product
- Packaging
- Shipping label
- Damage or defect
- Incorrect item
- Tracking information
- Other information relevant to the claim
Failure to provide reasonably requested information may prevent us from approving a claim, except where applicable law provides otherwise.
Physical Returns
For certain eligible claims involving damaged, defective, incorrect, missing, or lost orders, a physical return may not be required.
For standard returns or change-of-mind returns, a physical return may be required.
If a return is required, we will provide the appropriate return address and instructions after reviewing your request.
Do not return the item to the sender address on the original package unless we specifically instruct you to do so.
Return Shipping Costs
For ordinary change-of-mind returns, the customer may be responsible for the cost of returning the item unless we state otherwise or applicable law requires us to cover the cost.
For validated damaged, defective, or incorrect-item claims, return shipping costs will be handled in accordance with applicable law and the resolution we provide.
For EU customers exercising the statutory right of withdrawal, the customer may be responsible for the direct cost of returning the goods where this has been disclosed in advance, unless Slip in Style agrees to cover that cost.
Exchanges
We do not currently process direct exchanges.
If you would like a different size, color, or product, contact us regarding the original item first. Once any required return or refund has been completed, you may place a new order for the item you prefer.
Non-Returnable Items
We may not accept returns for:
- Gift cards
- Items specifically identified as final sale, where permitted by law
- Products showing signs of wear or use beyond what is reasonably necessary to inspect them
- Products damaged after delivery through misuse or improper care
A discounted or promotional price does not automatically make an item final sale unless it is specifically identified as such.
Mandatory consumer rights for defective, damaged, or non-conforming goods are not affected by this section.
Refunds
We will notify you after reviewing your return or claim and let you know whether the refund has been approved.
Approved refunds are issued to the original payment method.
After a refund is issued, it typically takes approximately 5–10 business days to appear in your account, depending on your bank, card issuer, or payment provider.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at info@slipinstyle.com.
European Union Customers — Right of Withdrawal
If you are a consumer located in the European Union and purchase online, you generally have the right to withdraw from your purchase within 14 days of receiving the goods without giving a reason, subject to applicable exceptions.
To exercise this right, contact us at info@slipinstyle.com before the withdrawal period expires.
After notifying us of your withdrawal, you must return the goods in accordance with the return instructions provided. Under EU rules, consumers generally have up to 14 days after notifying the seller to send the goods back.
Where applicable:
- We will refund payments covered by the statutory withdrawal right.
- Standard outbound delivery charges are refundable where required by EU law.
- Additional delivery costs resulting from choosing a delivery method more expensive than our standard option are not required to be refunded.
- We may withhold the refund until the goods are returned or you provide evidence that they have been sent back.
- You may be responsible for the direct cost of returning the goods where permitted and disclosed in advance.
Your statutory rights regarding faulty or non-conforming products remain separate from the change-of-mind withdrawal right. EU consumers generally receive a minimum two-year legal guarantee for goods that are faulty or do not conform to what was advertised.
United Kingdom Customers — Right to Cancel
If you are a consumer in the United Kingdom purchasing online, you generally have the right to notify us that you wish to cancel your order within 14 days after receiving the goods, even if the item is not faulty.
After notifying us, you generally have a further 14 days to return the goods.
Where required by UK law:
- We will refund the eligible purchase amount.
- Standard delivery costs will also be refunded.
- Additional charges for premium or expedited delivery above the standard delivery cost are not required to be refunded.
- Refund timing will follow applicable UK consumer law.
This statutory right is separate from our voluntary 30-day return policy and does not limit your rights concerning faulty, damaged, or misdescribed goods.
United States and Canada
Customers in the United States and Canada may use our 30-day return policy described above.
Additional rights may apply depending on federal, state, provincial, territorial, or other applicable consumer law. This policy does not restrict rights that cannot legally be waived or excluded.
Legal Rights
Nothing in this policy limits any consumer right, warranty, remedy, cancellation right, or other protection that cannot legally be excluded under the laws applicable to your order.
Where this policy conflicts with a mandatory consumer protection law, the applicable legal requirement will take precedence.
Contact Us
For questions regarding returns, replacements, cancellations, or refunds, contact:
Slip in Style
Email: info@slipinstyle.com
Website: https://slipinstyle.com/